Terms & Conditions

Version: 1.0  |  Last Updated: August 19, 2026

Please read these Terms & Conditions ("Terms") carefully before registering an account or using any service offered on spin-boss-casino.ca (the "Website"). By creating an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Website and close your account.

1. Introduction & Acceptance

1.1. General

SpinBoss ("we", "us", "our", or the "Operator") operates the Website and provides online gaming services, including casino games, live dealer games, slot machines, table games, and promotional offerings. The Website is directed exclusively at residents of Canada who meet the eligibility requirements set out in Section 3.

1.2. Amendments

We reserve the right to modify, update, or replace these Terms at any time. Any changes will be posted on the Website with a revised "Last Updated" date. Continued use of the Website following the publication of changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1.3. Language

These Terms are written in English. In the event of any discrepancy between translations and the English version, the English version shall prevail.

2. Definitions

As used throughout these Terms, the following definitions apply:

• "Account" – the personal registered account created by a player on the Website.
• "Balance" – the total funds held in a player's Account, including real-money funds and any bonus funds separately designated.
• "Bonus" – any promotional credit, free spins, cashback, or other incentive offered by SpinBoss under specific terms and conditions.
• "Bonus Funds" – funds credited to the Bonus Balance as part of a promotional offer, subject to wagering requirements before withdrawal.
• "Game Rules" – the specific rules applicable to individual games made available on the Website.
• "KYC" – Know Your Customer, the process of verifying a player's identity and other personal details.
• "Player" – any natural person who has registered a valid Account on the Website.
• "Prohibited Jurisdictions" – territories from which access to the Website is restricted.
• "RNG" – Random Number Generator, the certified software used to ensure fair and random game outcomes.
• "Wagering Requirement" (also "Playthrough Requirement") – the number of times bonus funds must be wagered before a withdrawal can be processed.
• "Website" – the online platform accessible at spin-boss-casino.ca, including all sub-pages, services, and features.
• "CAD" – Canadian Dollar, the primary currency of the Website.

3. Eligibility & Registration

3.1. Age Requirement

Access to the Website and participation in any real-money gaming activity is strictly limited to individuals who are at least 18 years of age. In certain Canadian provinces, the minimum legal gambling age may be higher (19 years in most provinces). Players are responsible for complying with the applicable age restriction in their province of residence. We reserve the right to request proof of age at any time, and to suspend or close Accounts where players cannot verify they meet the minimum age requirement.

3.2. Eligibility Criteria

To register and maintain an Account, you must:

• Be at least 18 years of age (or the higher legal gambling age in your province);
• Be a resident of Canada or otherwise legally permitted to access and use the Website;
• Not be a resident of a Prohibited Jurisdiction;
• Not be acting on behalf of any third party;
• Not be an employee, director, contractor, or affiliate of SpinBoss or any related entity, or an immediate family member thereof;
• Have full legal capacity to enter into a binding agreement under applicable law;
• Not have been previously excluded from the Website by us or by any regulatory self-exclusion programme.

3.3. One Account Per Player

Each player is permitted to hold only one (1) registered Account on the Website at any given time. The opening of duplicate, multiple, or linked accounts by the same individual is strictly prohibited. If we identify that a player holds more than one Account, we reserve the right to close all duplicate accounts, forfeit any associated balances, and void any bonuses or winnings derived from those accounts.

3.4. Registration Process

To open an Account, you must provide accurate, complete, and current information, including but not limited to:

• Full legal name;
• Date of birth;
• Residential address;
• Valid email address;
• Phone number;
• Chosen username and secure password.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your Account.

3.5. Know Your Customer (KYC) Verification

We are required to carry out identity verification procedures in accordance with applicable anti-money laundering (AML) and responsible gaming obligations. You may be required to submit one or more of the following documents:

• Government-issued photo identification (e.g., passport, driver's licence, provincial ID card);
• Proof of address (e.g., utility bill, bank statement dated within the last 90 days);
• Proof of payment method ownership (e.g., bank statement, screenshot of e-wallet);
• Source of funds documentation, where required.

Until KYC verification is complete, we reserve the right to restrict certain Account functions, including withdrawals. Failure to provide satisfactory documentation within a reasonable time period may result in Account suspension or closure.

4. Account Management

4.1. Account Security

You are solely responsible for keeping your Account credentials secure. You must not share your username, password, or any other Account access information with any third party. SpinBoss will never ask you for your password outside of the standard login process.

4.2. Account Information Updates

You must promptly update your Account information whenever any of the details provided during registration change. You may do so through your Account settings or by contacting customer support at [email protected]. We may require you to re-verify your identity following significant changes.

4.3. Inactive Accounts

An Account is considered inactive if no login or gaming activity has taken place for a continuous period of 12 consecutive months. We reserve the right to apply a monthly administration fee of CAD $5.00 (or the equivalent Account balance if lower) to inactive accounts, beginning after the 12-month inactivity period. You will be notified by email before any such fee is applied. Accounts with a zero balance may be closed following the inactivity period.

4.4. Account Closure

You may close your Account at any time by contacting our support team. Upon closure, any verified real-money balance remaining will be returned to you via your preferred withdrawal method, subject to standard verification procedures. Bonus funds not subject to an active withdrawal right will be forfeited. If you wish to close your Account for responsible gaming reasons, please refer to Section 13 and our Responsible Gaming Policy.

4.5. Suspension and Termination by SpinBoss

We reserve the right to suspend, restrict, or permanently close your Account, and to withhold or void any funds, bonuses, or winnings, if:

• You have breached any provision of these Terms;
• You have provided false or misleading information during registration or KYC;
• We have reasonable grounds to suspect fraud, collusion, money laundering, or cheating;
• You have used prohibited software or exploited software errors;
• We are required to do so by applicable law or a competent authority.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

SpinBoss supports the following payment methods for Canadian players:

• Interac (e-Transfer)
• Visa (credit and debit)
• Mastercard (credit and debit)
• PayPal
• Skrill
• Neteller
• Paysafecard
• Apple Pay
• Google Pay
• Bitcoin (BTC) / Ethereum (ETH)
• Bank Wire Transfer

Available payment methods may vary depending on your province of residence, Account verification status, and other factors. SpinBoss reserves the right to add, remove, or modify accepted payment methods at any time.

5.2. Currency

All transactions on the Website are processed in Canadian Dollars (CAD). If your payment method operates in a different currency, your bank or payment provider may apply conversion fees. SpinBoss bears no responsibility for any such fees or exchange rate differences.

5.3. Deposits

• Minimum Deposit: CAD $10.00
• Maximum Deposit: As set out in the cashier section of your Account; maximum limits may vary by payment method.
• Processing Time: Most deposits are credited to your Account instantly or within a few minutes. Bank wire transfers may take up to 3–5 business days.
• You may only deposit funds from payment sources that belong to you. Third-party deposits are strictly prohibited.
• SpinBoss does not charge fees for deposits; however, your payment provider may apply its own charges.

5.4. Withdrawals

• Minimum Withdrawal: CAD $20.00
• Maximum Withdrawal: CAD $10,000.00 per transaction; CAD $20,000.00 per week; CAD $50,000.00 per month (unless otherwise agreed in writing for high-value accounts).
• Processing Time: Withdrawal requests are reviewed within 24–48 hours. Once approved, funds are typically received within 1–5 business days, depending on the payment method.
• Withdrawals must be made using the same method as the corresponding deposit, where technically feasible, in accordance with our AML obligations.
• All outstanding wagering requirements on bonus funds must be satisfied before a withdrawal can be processed.
• SpinBoss reserves the right to carry out additional KYC verification before processing any withdrawal request.

5.5. Refund Policy

Deposits that have been used to participate in games are non-refundable. If you believe a transaction was made in error, please contact us at [email protected] as soon as possible. We will investigate and respond within a reasonable timeframe.

6. Bonuses & Promotions

6.1. General Bonus Terms

All bonuses, free spins, cashback offers, and other promotional incentives provided by SpinBoss are subject to these general terms and to the specific terms and conditions of each individual promotion, which are published on the relevant promotion page. In the event of any conflict, the specific promotion terms shall prevail.

6.2. Eligibility

Bonuses are available to eligible, verified players only. Unless otherwise stated, each bonus is available once per player, household, IP address, device, and payment method. We reserve the right to determine player eligibility for any bonus at our sole discretion.

6.3. Wagering Requirements

• Bonus funds are subject to a wagering requirement which must be fulfilled before any associated winnings can be withdrawn.
• The applicable wagering requirement will be stated clearly on each promotion's terms page (e.g., 35x the bonus amount).
• Wagering requirements must be completed within the validity period stated for each promotion (typically 30 days from the date the bonus is credited, unless stated otherwise).
• If the validity period expires before the wagering requirement is met, all bonus funds and any associated winnings will be forfeited automatically.

6.4. Game Contribution to Wagering

Not all games contribute equally to wagering requirements. The following contribution rates generally apply (exact rates may differ per promotion):

Certain games may be excluded entirely from bonus play. A list of excluded games will be detailed in the individual promotion terms.

6.5. Bonus Abuse

SpinBoss employs risk-management and fraud-detection systems to identify bonus abuse. Actions that may constitute bonus abuse include, but are not limited to:

• Registering multiple accounts to claim multiple bonuses;
• Placing low-risk, high-coverage bets designed to exploit bonus mechanics;
• Coordinating with other players to abuse promotions;
• Providing false information to become eligible for a bonus.

We reserve the right to void bonuses, cancel winnings, and close accounts where bonus abuse is identified.

6.6. Maximum Bet During Bonus Play

While wagering with active bonus funds, the maximum permitted bet per spin or round is CAD $5.00, unless a higher limit is expressly stated in the applicable promotion terms. Bets exceeding this limit during bonus play may result in the forfeiture of the bonus and associated winnings.

6.7. Free Spins

Free spins are credited to specific games and must be used within the stated validity period. Winnings from free spins will be credited as bonus funds and are subject to the applicable wagering requirements before withdrawal.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All games offered on the Website that rely on random outcomes use a certified Random Number Generator (RNG). The RNG is regularly tested and audited by independent third-party testing laboratories to ensure that all game results are random, fair, and free from manipulation. Certification reports are available upon request.

7.2. Return to Player (RTP)

The theoretical Return to Player (RTP) percentage for each game is displayed within the game's information panel. RTP percentages are calculated over millions of game rounds and do not guarantee any specific outcome in any individual session.

7.3. Software Malfunctions

In the event of a software or hardware malfunction, game round error, or connectivity failure that affects the integrity of a game, SpinBoss reserves the right to void the affected game round(s) and refund any bets placed during the malfunction to the player's Account. Malfunction voids all pays and plays. We are not liable for any losses incurred as a result of technical errors beyond our reasonable control.

7.4. Prohibited Conduct

The following activities are strictly prohibited on the Website:

• Use of automated software, bots, scripts, or artificial intelligence tools to play games or exploit promotions;
• Collusion with other players or casino personnel;
• Exploiting software bugs, glitches, or undocumented features to gain an unfair advantage;
• Any form of cheating, fraud, or deceptive conduct;
• Chip-dumping or other forms of game manipulation;
• Using VPNs or proxy services to circumvent geographic restrictions.

Detection of any prohibited conduct will result in immediate Account suspension and may be referred to the relevant authorities.

7.5. Responsible Game Limits

SpinBoss enforces a maximum single-bet limit and maximum win cap per session as part of our commitment to responsible gaming. These limits are stated in the cashier and game settings sections and may vary by game type.

8. Tournaments & Lotteries

8.1. Participation

SpinBoss may offer tournaments, leaderboard competitions, prize draws, and lottery-style promotions from time to time. Participation in any such event is voluntary, and specific rules, prize structures, and eligibility criteria will be published for each event.

8.2. Tournament Rules

• Tournament participants must have a verified Account in good standing;
• Prizes will be distributed as stated in the relevant tournament terms (e.g., bonus credit, free spins, or cash prizes);
• SpinBoss reserves the right to disqualify any participant found to be in breach of these Terms or the specific tournament rules;
• In the event of a tied score, the player who first achieved the tied score will be ranked higher;
• Tournament results are final once confirmed by SpinBoss.

8.3. Prize Draws & Lotteries

Where SpinBoss operates prize draws or lottery-style promotions, entry and prize conditions will be clearly stated. SpinBoss does not charge an additional fee for participation in draws that are open to all eligible players. Prizes are non-transferable and cannot be exchanged for cash unless expressly stated.

9. Intellectual Property

9.1. Ownership

All content available on the Website, including but not limited to software, game code, graphics, logos, trademarks, text, images, audio, and video material, is the exclusive intellectual property of SpinBoss or its content and software licensors. All rights are reserved.

9.2. Restricted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial entertainment purposes only. You must not:

• Copy, reproduce, distribute, or create derivative works from any Website content;
• Reverse engineer, decompile, or disassemble any software or game;
• Use SpinBoss trademarks, logos, or branding without prior written consent;
• Frame or mirror the Website on any other website or platform.

9.3. User Content

If you submit any content to the Website (e.g., reviews, feedback, chat messages), you grant SpinBoss a royalty-free, worldwide, perpetual licence to use, display, and reproduce such content for any purpose. You represent that any content you submit does not infringe any third-party intellectual property rights.

10. Limitation of Liability

10.1. No Warranties

The Website and all services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2. Limitation of Liability

To the fullest extent permitted by applicable law, SpinBoss, its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages;
• Loss of profits, revenue, data, or goodwill;
• Interruptions to service, errors, or omissions on the Website;
• Unauthorized access to your Account resulting from your failure to maintain secure credentials;
• Any loss or damage arising from reliance on the content of the Website;
• Any third-party acts or omissions that affect the services.

Our total aggregate liability to you for any claim arising out of or related to your use of the Website shall not exceed the amount of funds held in your Account at the time the relevant claim arises.

10.3. Indemnification

You agree to indemnify and hold harmless SpinBoss and its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including legal fees) arising out of or relating to your breach of these Terms, your use of the Website, or your violation of any applicable law or third-party right.

11. Dispute Resolution

11.1. Initial Complaint

If you have a dispute or complaint regarding any aspect of our services, you should first contact our customer support team at [email protected]. Please provide full details of your complaint, including your Account username, the nature of the dispute, and any relevant dates and transaction references. We aim to acknowledge all complaints within 48 hours and to resolve them within 14 calendar days.

11.2. Escalation

If you are not satisfied with our initial response, you may request that the matter be escalated to our Compliance team by emailing [email protected]. The Compliance team will review the complaint and issue a final decision within 28 calendar days of escalation.

11.3. Alternative Dispute Resolution

If your dispute remains unresolved after our internal escalation process, you may seek assistance from an independent Alternative Dispute Resolution (ADR) body. Details of available ADR services will be provided upon request or in response to your formal complaint.

11.4. Governing Law

These Terms shall be governed by and construed in accordance with the applicable laws of Canada. Any legal proceedings shall be brought exclusively in the courts of competent jurisdiction within Canada.

12. Health & Safety

12.1. Photosensitivity Warning

Some games on the Website contain flashing lights and rapidly changing images and patterns. Players who suffer from epilepsy or other photosensitive conditions are advised to consult a medical professional before playing such games.

12.2. General Health

Online gaming is an entertainment activity. We encourage all players to take regular breaks, maintain a healthy balance between gaming and other activities, and be attentive to signs of fatigue or distress. If gaming is negatively affecting your mental health, finances, or relationships, please seek assistance immediately.

13. Responsible Gaming

13.1. Our Commitment

SpinBoss is committed to promoting safe and responsible gambling. We provide a range of player protection tools, including deposit limits, session time limits, cooling-off periods, and self-exclusion options, which are available directly through your Account settings.

13.2. Self-Exclusion

Players who feel they may have a problem with gambling can request a temporary or permanent self-exclusion by contacting our support team at [email protected]. During the self-exclusion period, your Account will be suspended and all marketing communications will cease.

13.3. Further Information

For comprehensive information about our responsible gaming tools, resources, and support organisations available to Canadian players, please visit our dedicated Responsible Gaming page. Additional information on how we process your data in connection with responsible gaming is outlined in our Privacy Policy.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and SpinBoss with respect to your use of the Website and supersede all prior agreements, representations, or understandings.

14.2. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect.

14.3. Waiver

Failure by SpinBoss to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

14.4. Force Majeure

SpinBoss shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, cyberattacks, government regulations, or failure of third-party infrastructure.

14.5. Assignment

You may not assign or transfer your Account or any rights under these Terms to any third party. SpinBoss may assign or transfer its rights and obligations under these Terms without restriction.

14.6. Contact

For any questions regarding these Terms, please contact us at:
Email: [email protected]
Website: spin-boss-casino.ca