Terms & Conditions

Version: 1.0  |  Last Updated: August 19, 2026

Please read these Terms & Conditions ("Terms") carefully before accessing or using the SpinBoss Casino website located at spin-boss-casino.ca (the "Website") or any of the services offered therein. By registering an account, making a deposit, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Website.

These Terms constitute a legally binding agreement between you ("Player", "you", or "your") and SpinBoss Casino ("SpinBoss", "we", "us", or "our"). These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

1. Introduction & Acceptance

1.1. Binding Agreement

By accessing the Website or creating a player account, you confirm that:

• You have read, understood, and accepted these Terms in full;
• You are of legal gambling age in your jurisdiction (minimum 19 years of age in most Canadian provinces and territories, or 18 years of age where applicable under provincial law);
• You are not prohibited from gambling under the laws of your jurisdiction;
• You are acting on your own behalf and not as an agent for any third party;
• All information you provide to us is accurate, complete, and up to date.

1.2. Amendments

We reserve the right to amend, update, or replace these Terms at any time. Changes will be communicated via a notice on the Website or by email to your registered address. Continued use of the Website following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

1.3. Language

These Terms are provided in English. In the event of any conflict or inconsistency between translations, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" – the registered player account held with SpinBoss Casino.
• "Balance" – the total funds held in a Player's Account, including both real-money and bonus funds.
"Bonus" – any promotional offer, free spins, cashback, or other reward credited to a Player's Account.
• "Casino Games" – all gambling games available on the Website, including slots, table games, live dealer games, and any other wagering activities.
• "Eligible Player" – a Player who meets all age, identity, and jurisdictional requirements set out in Section 3.
• "KYC" – Know Your Customer; the identity and verification process required under these Terms.
• "Real-Money Funds" – deposits made by the Player using actual currency, excluding Bonus funds.
• "Services" – all products, games, and features available on the Website.
• "Wagering Requirement" – the number of times a Bonus amount must be wagered before it can be withdrawn.
• "Website" – the SpinBoss Casino platform accessible at spin-boss-casino.ca and all associated subdomains, mobile applications, and software.

3. Eligibility & Registration

3.1. Age Requirement

You must be of legal gambling age to register and use our Services. The minimum age for gambling in Canada varies by province:

• 19 years of age – Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, and Yukon;
• 18 years of age – Quebec.

You must comply with the age requirement applicable in your province or territory of residence. We reserve the right to request proof of age at any time. If we determine that a Player is under the minimum legal age, we will immediately suspend or close the Account and may void any winnings.

3.2. Geographic Eligibility

Our Services are intended for residents of Canada. It is your sole responsibility to ensure that accessing and using our Services is lawful in your jurisdiction. We do not accept registrations from jurisdictions where online gambling is prohibited by law.

3.3. Registration Process

To open an Account, you must complete the registration form accurately and in full. You agree to provide:

• Your full legal name;
• Date of birth;
• Current residential address;
• Valid email address;
• Phone number;
• Chosen username and password.

Providing false, incomplete, or misleading information is a material breach of these Terms and may result in immediate Account suspension or termination.

3.4. One Account Per Player

Each Player is permitted to hold only one Account on the Website. Opening multiple accounts ("multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If we discover that a Player holds more than one Account, we reserve the right to:

• Close all duplicate accounts;
• Void all Bonus credits and associated winnings;
• Withhold pending withdrawals pending investigation;
• Permanently ban the Player from the Website.

3.5. Know Your Customer (KYC) Verification

We are committed to maintaining a secure and compliant gaming environment. As part of our KYC process, we may request the following documents at any time, and particularly before processing withdrawals:

• Proof of Identity: Government-issued photo ID (e.g., passport, driver's licence, provincial ID card);
• Proof of Address: A recent utility bill, bank statement, or official government correspondence (dated within 90 days);
• Proof of Payment Method: A copy or screenshot of the payment instrument used for deposits;
• Source of Funds: Documentation demonstrating the lawful origin of deposited funds, where required.

Failure to provide satisfactory documentation within the timeframe requested may result in the suspension of your Account and/or withholding of funds until verification is complete. We will not process withdrawals until KYC verification is satisfactorily completed.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. You agree to:

• Use a strong, unique password;
• Not share your login details with any third party;
• Notify us immediately at [email protected] if you suspect unauthorised access to your Account;
• Log out of your Account after each session, especially on shared devices.

We will not be held liable for any losses resulting from unauthorised Account access arising from your failure to secure your credentials.

4. Account Management

4.1. Account Information Updates

You are responsible for keeping your Account information current and accurate. Any changes to your name, address, email, or payment details must be communicated to us promptly at [email protected].

4.2. Account Suspension & Closure

We reserve the right to suspend, restrict, or close your Account at any time if:

• We suspect fraudulent, abusive, or collusive behaviour;
• You breach any provision of these Terms;
• KYC documents cannot be verified;
• Continued operation of the Account poses a regulatory or reputational risk;
• You request voluntary self-exclusion under our Responsible Gaming Policy.

You may also request Account closure at any time by contacting our support team. Upon closure, any verified Real-Money Funds remaining in your Account will be returned to you via the original payment method.

4.3. Inactive Accounts

An Account is considered inactive if no login or wagering activity has been recorded for a continuous period of 12 months. We reserve the right to:

• Notify you of the inactive status via your registered email;
• Apply a monthly administration fee of CAD $5.00 (or the equivalent balance, whichever is lower) from the 13th month of inactivity onward;
• Close the Account if the balance reaches zero.

Reactivation is possible by logging into the Account and verifying your identity.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

SpinBoss Casino accepts the following payment methods for Canadian players:

• Interac (e-Transfer and Online)
• Visa (credit and debit)
• Mastercard (credit and debit)
• PayPal
• Skrill
• Neteller
• Apple Pay
• Google Pay
• Paysafecard
• MuchBetter
• Bank Transfer
• Bitcoin & other selected cryptocurrencies

All transactions are conducted in Canadian Dollars (CAD) unless otherwise specified. Currency conversion fees may apply where transactions are initiated in a different currency.

5.2. Deposits

• Minimum deposit: CAD $10.00
• Maximum deposit: Subject to the limits of your chosen payment method and any applicable responsible gaming limits set on your Account.
• Processing time: Deposits are generally credited to your Account instantly or within minutes, subject to payment provider processing times.

We do not charge fees on deposits; however, your bank or payment provider may impose their own charges. We accept only deposits from payment methods registered in the Player's own name. Third-party deposits are strictly prohibited.

5.3. Withdrawals

• Minimum withdrawal: CAD $20.00
• Maximum withdrawal: CAD $10,000.00 per transaction; CAD $20,000.00 per week; CAD $50,000.00 per month (higher limits may be available for VIP players upon request).
• Processing time: Withdrawal requests are reviewed within 24–48 hours. Once approved, funds are typically received within 1–5 business days depending on the payment method.

Withdrawal requests will not be processed until KYC verification is complete. We reserve the right to request additional documentation for any withdrawal. Withdrawals will be made to the same method used for the most recent deposit where possible.

5.4. Anti-Money Laundering (AML)

We maintain a strict Anti-Money Laundering policy. We may request supporting documentation to verify the source and legitimacy of funds deposited. We reserve the right to report suspicious financial activity to the relevant authorities and to freeze or close Accounts where money laundering is suspected. Wagering activity that appears designed to manipulate the payment system rather than constitute genuine gameplay may result in Account suspension and forfeiture of funds.

6. Bonuses & Promotions

6.1. General Bonus Terms

All bonuses, free spins, cashback offers, and other promotions offered by SpinBoss Casino are subject to these general terms as well as any specific terms published alongside each promotion. In the event of conflict, specific promotional terms shall prevail.

6.2. Wagering Requirements

• All bonuses are subject to wagering requirements unless explicitly stated otherwise.
• Standard wagering requirements range from 25x to 45x the bonus amount (or bonus + deposit, as specified per promotion).
• Wagering must be completed within the validity period specified for each bonus (typically 7–30 days).
• Failure to meet wagering requirements within the validity period will result in the automatic forfeiture of the bonus and any associated winnings.

6.3. Game Contribution to Wagering

Different game categories contribute differently to wagering requirements:

A list of excluded games is maintained on the Promotions page of the Website. We reserve the right to update contribution rates at any time.

6.4. Bonus Restrictions

• Bonuses are for personal use only and may not be transferred, sold, or exchanged.
• Only one bonus may be active at a time unless promotional terms specify otherwise.
• Maximum bet per spin or hand while a bonus is active: CAD $5.00 (or currency equivalent).
• Exceeding the maximum bet limit while a bonus is active may result in forfeiture of the bonus and any associated winnings.
• Bonuses may only be used once per household, IP address, device, or payment method.

6.5. Withdrawal of Bonus Winnings

Winnings generated from bonus funds are subject to a maximum withdrawal cap unless otherwise stated in specific promotional terms. The standard cap is CAD $500.00 per bonus. Any winnings above this cap will be removed upon withdrawal request.

6.6. Abuse & Fraud

We actively monitor bonus activity to prevent abuse. Practices including, but not limited to, the following constitute bonus abuse and may result in forfeiture of bonuses and Account closure:

• Using multiple accounts to claim the same promotion;
• Low-risk or hedging wagering strategies designed to complete wagering requirements without genuine gameplay risk;
• Collusion with other players to exploit promotional terms.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All Casino Games at SpinBoss Casino use a certified Random Number Generator (RNG) to determine game outcomes. Our RNG systems are regularly tested and audited by independent third-party testing laboratories to ensure that all game results are genuinely random, unbiased, and cannot be predicted or manipulated. Certificates of compliance are available upon request.

7.2. Game Rules

Each game available on the Website operates according to rules accessible from within the game interface. It is the Player's responsibility to read and understand the rules of any game before playing. We are not liable for losses arising from a Player's failure to understand game rules.

7.3. Technical Malfunctions

In the event of a technical malfunction, server error, or software failure that affects a game outcome:

• All affected bets may be declared void;
• We reserve the right to reverse or cancel any transactions resulting from such errors;
• Winnings generated as a direct result of a malfunction shall not be paid out;
• We will make reasonable efforts to restore the Player's Account to its state immediately prior to the malfunction.

The principle that "a malfunction voids all pays and plays" applies across all our Casino Games.

7.4. Prohibited Activities

The following activities are strictly prohibited on the Website:

• Use of automated software, bots, scripts, AI tools, or any other mechanical means to play Casino Games;
• Exploiting software bugs or errors for financial gain;
• Collusion with other players or casino staff to obtain an unfair advantage;
• Any form of cheating, fraud, or deceptive practice;
• Placing bets on behalf of another person without their knowledge;
• Arbitrage betting or any strategy specifically designed to exploit promotional mechanics.

We employ advanced security monitoring and game pattern analysis systems. Any Player found engaging in prohibited activities will have their Account immediately suspended, all funds frozen pending investigation, and may be reported to relevant authorities.

7.5. Jackpots

Progressive jackpot amounts displayed on the Website are approximate and may fluctuate in real time. In the rare event of a display error misrepresenting the jackpot amount, SpinBoss Casino shall not be liable for the incorrect amount. Jackpot winnings are subject to verification before payout.

8. Tournaments & Lotteries

8.1. Tournament Participation

SpinBoss Casino may offer tournaments, leaderboard competitions, prize draws, and similar promotional events from time to time. Participation in any such event is subject to:

• These general Terms & Conditions;
• Any specific rules published for the relevant event;
• The Player having a fully verified Account in good standing.

8.2. Tournament Rules

Tournament results are determined by criteria specified in the event rules (e.g., highest win multiplier, most points accumulated). In the event of a tie, prizes will be divided equally or awarded based on chronological achievement, as specified. We reserve the right to modify, postpone, or cancel a tournament at any time without prior notice.

8.3. Prize Distribution

Tournament prizes will be credited to the winning Player's Account within 72 hours of the tournament conclusion. Prizes may be awarded as cash, free spins, or bonus credits, as specified in the tournament terms. All prizes are subject to standard verification checks.

9. Intellectual Property

9.1. Ownership

All content published on the Website, including but not limited to text, graphics, logos, icons, audio clips, software, game code, and design elements (collectively, the "Content"), is the property of SpinBoss Casino or our content providers and is protected by applicable intellectual property laws, including copyright, trademark, and design rights.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any Content;
• Modify, adapt, translate, or create derivative works from the Content;
• Reverse-engineer or decompile any software on the Website;
• Use the Content for any commercial purpose without our express written consent.

9.3. Trademarks

The SpinBoss name, logo, and all related marks are our proprietary trademarks. Nothing in these Terms grants you a right to use our trademarks without our prior written permission.

10. Limitation of Liability

10.1. General Disclaimer

The Website and Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2. Service Availability

We do not guarantee that the Website will be available at all times, error-free, or free from viruses or other harmful components. Scheduled maintenance and unplanned outages may occur. We will endeavour to provide advance notice of planned downtime where reasonably possible.

10.3. Cap on Liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising from or related to these Terms or the use of our Services shall not exceed the total amount of Real-Money Funds deposited by you in the 12 months preceding the event giving rise to the claim.

10.4. Exclusions

We shall not be liable for:

• Indirect, incidental, consequential, special, punitive, or exemplary damages;
• Loss of profits, revenue, data, or goodwill;
• Losses arising from your reliance on third-party services or software;
• Gambling losses, which are the inherent risk of wagering activities;
• Any force majeure event, including but not limited to natural disasters, government actions, internet failures, or cyber-attacks.

11. Dispute Resolution

11.1. Informal Resolution

If you have a complaint or dispute regarding our Services, we encourage you to contact our customer support team in the first instance at [email protected]. Our team will make every reasonable effort to resolve your concern promptly and fairly.

11.2. Formal Complaint Process

If you are not satisfied with the resolution provided by our support team, you may escalate your complaint in writing to our Compliance Department at [email protected]. Formal complaints will be acknowledged within 48 hours and resolved within 14 business days, where possible.

11.3. Record Keeping

We maintain detailed game logs and transaction records. In the event of a dispute regarding a game outcome or transaction, our server-side records shall be considered the definitive source of truth. We strongly recommend that Players retain records of any relevant communications.

11.4. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the Player's province or territory of residence. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the Canadian courts, unless otherwise agreed in writing.

12. Health & Safety

12.1. Player Well-Being

SpinBoss Casino takes the health and well-being of our players seriously. Gambling is intended to be a form of entertainment and should never be considered a source of income or a solution to financial difficulties. We are committed to providing a safe and responsible gaming environment.

12.2. Break in Play

We provide a Reality Check feature within your Account settings, which sends periodic reminders of the time you have spent playing. We encourage all Players to use this feature and to take regular breaks.

12.3. Self-Assessment

Players who are concerned about their gambling habits are encouraged to use the self-assessment tools available in our Responsible Gaming section.

13. Responsible Gaming

13.1. Our Commitment

SpinBoss Casino is committed to promoting responsible gambling practices. We offer a range of player protection tools, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Full details of these tools and how to activate them are available on our dedicated Responsible Gaming page.

13.2. Self-Exclusion

If you feel that you need to take a break from gambling, you may request a self-exclusion period of 30 days, 3 months, 6 months, 1 year, or permanently. During self-exclusion, you will not be able to access your Account or receive any marketing communications. To request self-exclusion, contact us at [email protected].

13.3. Support Resources

If you are concerned about your gambling, please visit our Responsible Gaming page for a full list of Canadian support organisations, including the 24-Hour Problem Gambling Helpline, Gamblers Anonymous, and the Responsible Gambling Council (RGC).

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and SpinBoss Casino with respect to your use of the Website and supersede all prior agreements and understandings.

14.2. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

14.3. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of SpinBoss Casino.

14.4. Assignment

You may not assign, transfer, or sublicence any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.5. Force Majeure

We shall not be held liable for any failure to perform our obligations under these Terms where such failure results from events beyond our reasonable control, including but not limited to acts of God, governmental restrictions, power failures, telecommunication failures, cyberattacks, or pandemic-related disruptions.

14.6. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• General Support: [email protected]
• Compliance & Legal: [email protected]